Silverbear's Community Involvement Solution for the NHS

Silverbear has always recognised that customer and community management is more about understanding how, why and when service users wish to interact and not about deploying technology for technologies sake.

Our pragmatic and proven “community accelerator” approach ensures that the right level of business and technology focus is brought to bear at all stages of an organisations community building strategy development. This in turn minimises risk but maximises return on investment and ensures customer satisfaction, retention and promoting active involvement.

Silverbear has a unique pedigree in developing integrated solutions that ensure online and offline profiles and transactions are aligned. By providing this core platform, Silverbear customers benefit from the ability to provide personalised content, and are able to target communities of interest and individual users in an unprecedented manner.

Engage Your NHS Membership Community

The Silverbear product suite provides all of the tools required to deliver personal online and offline experiences. These products are reinforced by strong business development and change management processes. This ensures that the adoption of new methods of communicating and interacting with users of the services/constituents, via all appropriate channels, are embedded within customer organisations as smoothly and efficiently as possible.

>> Move on to first element of the solution Forums & Participations...